FAQ’s – Terms and Conditions of Sale

Q: How do I place an order?

A: Orders can be placed online or by calling our friendly, knowledgeable customer service department at 928 526 3705.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, American Express, and Discover cards.  We do not accept PayPal or C.O.D. orders.

Q: When will my credit/debit card be charged?

A: When your order is placed our bank puts a hold on your funds in the amount of your order. When we process the order, those funds are then captured by our bank.

Q: Am I charged sales tax?

A: We charge states sales tax for all orders shipped in Arizona. The rate will be reflected in your shopping cart.

Q: When will my order be shipped?

A: Online orders are downloaded once per day at noon Monday-Friday, excluding holidays. Orders placed over the weekend (and holidays), will be downloaded the following business day. Generally it takes 2-3 business days to process, pack, and ship orders provided that all items are in stock. Any orders with Expedited shipping (UPS Overnight, UPS 2nd Day Air, or UPS 3 Day Select Shipping) will be shipped as soon as possible; we cannot guarantee same day shipping. During high volume order times, we may take longer, please call to confirm if you are worried about a birthday or holiday shipment. If there is a problem with your information, or if an item is sold out or backordered we will contact you via email. To ensure email delivery to your inbox, make sure you add order@slednecks.com and riders@slednecks.com to your address book or safe senders list. If further instructions are needed to ensure email delivery please click here for information.

Q: How will I know if an item is on backorder or sold out?

A: A back order is when one or more of the items you ordered are temporarily out-of-stock. You will be alerted to this status via email. Please note that we do not ship partial International orders, which means your entire order will ship when the back order item(s) become available for shipping.  Sometimes, due to shipping constraints, we may have to hold US orders until they are complete as well.  If this is the case, we will contact you via email. If you choose to expedite shipping of the in stock items, there may be an additional small postage fee for the back ordered items to ship when they become in stock. If you need your order by a certain date and cannot wait, or do not wish to wait, please reply to your email or call Slednecks 928 526 3705 so we can cancel the back ordered product. When the back ordered items arrive they will be shipped automatically.  You will be sent an email to notify the product has arrived and an additional email shortly following with tracking information. Sold out items are gone forever, or at least the foreseeable future.  We try to keep our inventory on the shop.slednecks.com website 100% accurate but unfortunately sometimes our inventory is off.  We will immediately notify you if an item(s) is Sold Out and see what you would like to do.

Q: When will my order arrive? I choose USPS Priority Mail-2-Day, two days ago, and it’s not here!

A: Please remember that we cannot guarantee same day processing, packing, and shipping.  Our employees like to have fun too so we let them do so on weekends, holidays, and evenings. Please see, Q: When will my order be shipped? for an accurate timeline of what to expect.

Standard delivery times are as follows:

United States

United States Postal Service (USPS)

USPS Priority Mail 2-Day: 2 business days after the date of shipment. This is the United States Postal Service is fairly accurate but not guaranteed.

USPS Priority Mail 3-Day: 3 business days after the date of shipment. This is the United States Postal Service is fairly accurate but not guaranteed.

United Parcel Service (UPS):

UPS Ground: 2-5 business days after the date of shipment. See the below chart for delivery guidelines based on your location.

UPS Three-Day Select: 3 business days after the date of shipment.

UPS Second Day Air: 2 business days after the date of shipment.

UPS Next Day Air: 1 business day after the date of shipment.

Slednecks_UPS_Ground_Shipping

 

 

 

 

 

 

 

 

 

 

International Shipping

UPS Worldwide Expedited:

Canada: an average of 2 to 3 business days after the date of shipment.

International Country’s (not Canada): All other countries outside the US/Canada can take from 2 to 5 business days after the date of shipment.

Please note, UPS will not deliver the package without a check or credit card payment for your countries duties and taxes.  So be prepared to do so at the time of delivery.

USPS Priority Mail International:

Canada: an average of 6 to 10 business days from date of shipment; unfortunately we have no control over how fast customs clears your package. The package will be shipped by the United States Postal Service (usps.com) to Canada Post (canadapost.ca) for final delivery.  The same tracking number can be used to track the package from the US to Canada, then once in Canada, to your address.

International Country’s (not Canada): All other countries outside the US/Canada can take from 7 to 20 business days for customs clearance and delivery.

Please note, your final delivery service will be collecting duties and taxes for your government, this is not an additional shipping fee.

Q: I thought I already paid shipping fees, why am I getting charged again?

A: The International shipping charge listed does NOT include customs, duties, and taxes. The recipient is responsible for all customs, clearing, and all fees required to ship internationally.

Q: What happens if I refuse delivery?

A: The recipient is responsible for all customs, shipping charges, and other fees if the package is returned to Slednecks by the carrier for any reasons. These fees will be deducted from the refund of merchandise received back.

Q: What are Tariffs and Customs fees – All international orders are subject to duties and taxes according to your governments import laws and regulations. If you would like more detailed information please contact your local Customs office.

Q: I returned a product for an exchange; do I need to pay Duties and Taxes again?

A: Yes, duties and taxes are charged for all merchandise crossing the border.  You may be able to avoid additional charges by providing proof of the original return. For more information please contact Border Information Service

Q: Are there countries you cannot ship to?

A: Yes from time to time we are unable to ship to all countries across the world.

Q: Are the online prices in US dollars?

A: Yes, all published prices are in US dollars. If you place an online order you will be charged US dollars. We do not have the means to process conversions; your credit card company will do this for you automatically. You can always visit Yahoo Finance for a live rate exchange.  Please note, your credit card may charge a slightly different rate, but it should be close.

Q: I keep entering in the correct billing address but my order is still getting declined, what do I do?

A: The billing address is where you get your credit card statement for the credit card you’re using. In other words, if you’re paying with a Visa card, the billing address is where you get that Visa card’s bill. If you keep trying the address where your credit card bill is mailed to and it is still not accepting your payment method the next step would be to call your bank or card company and confirm with their customer service department the address they have on file, sometimes your address just needs verification or updating.

The next step while you still have your card company or bank on the phone is to clarify with them you are trying to place an order with Slednecks and the purchase is not fraudulent activity. Sometimes the card company or the bank will decline a transaction to a store when it has been attempted multiple times and rejected every single time.

Q: Why do I have multiple charges for my one order?

A: The most common reason for this is submitting your order more than once, this happens when your payment information is not accepted.

For example, if an incorrect billing address is entered your payment will be declined by our system. You must then go and correct the billing information and resubmitted your order. This could cause 2 (or more depending on the number of times check out was attempted) Pre-Authorizations. Slednecks will only collect the one of the Pre-Authorizations, all of the other pending charges should fall off your billing statement as the Pre-Authorizations come back declined. Feel free to contact Slednecks Customer Service directly at 928 526 3705 if you have further questions.

Q: I don’t have a credit card. Can I still make and online order?

A: Unfortunately you cannot place an order without a credit card.

Pre-paid Credit Card Gift Cards may work with our online store, this is not something we can guarantee. The Pre-Paid Credit Cards do not always work because they do not have a billing address associated, which is needed for our online store checkout.

Q: I don’t want to pay shipping and handling. What are my options?

A: Check out our Dealer Locator, they may have what you are looking for!

Q: How do I return an item?

A: It is simple to return or exchange your item. On the back of the invoice received with your Slednecks purchase is the return and exchange form, this needs to be filled out to completion. If you do not know your order number or need support in any way please contact Slednecks either by phone 928 526 3705 or by email order@slednecks.com and we will be able to help you. If you do not have the invoice that came with your Slednecks shipment you can always download the form from our website under our customer service tab on our main page, see returns and exchanges.

ALL ITEMS PURCHASED ON CLEARANCE PRICING MAY ONLY BE RETURNED FOR STORE CREDIT.

Please note: The cost to ship a return and/or exchange item is the responsibility of the customer, unless it is a manufacture’s defect. Slednecks returns and exchanges must be unworn and unwashed, the original tags must still be attached and original packaging is required.

Q: I bought an item last week and now it is on clearance. Can you refund me the difference?

A: 0-15 days from date of purchase, if you contact Slednecks Customer Service either by email order@slednecks.com or by phone 928 526 3705 we will be able to honor the clearance pricing in the form of Store Credit.

This will not apply to any discount codes or Flash Sales. This will only apply if we have marked an item on clearance (final sale pricing) and it must be within the 15 day return and exchange period. This is not something Slednecks does automatically you must contact us.

 

 

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